Frequently Asked Questions
Everything you need to know about your ESR tech experience.
What is the standard shipping time for orders?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do ESR products come with a warranty?
Yes, all ESR products come with a standard 12-month warranty. We also offer a Super Billing program that can extend your warranty coverage for select items.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Are your screen protectors and cases compatible with wireless charging?
Absolutely. Our cases are designed to be thin enough to support Qi wireless charging, and our HaloLock series is specifically engineered for full MagSafe compatibility.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.